Customer Service

User Experience Fraud Prevention Crisis Management Consumer Protection Compensation Pricing Strategies Service Disruptions Account Management Service Disruption Promotions

17 ARTICLES

2w ago

Verizon Rolls Out Simplicity Plan, Loyalty Cash-Back and Bundled Mobile‑Home Offer

The carrier says the package is meant to boost retention and revenue by cutting some fees, adding 3% monthly cash back and bundling services into clearer base prices.

5 ARTICLES

3w ago

Xfinity Overhauls Mobile Plans With $30 Select and $45 Plus, Adding Lifetime Protection and Anytime Upgrades

3 ARTICLES

2mo ago

AT&T to Refund Former Nextel Radio Customers With 20% Bonus After Court Ruling

5 ARTICLES

2mo ago

Vodafone and Three Combine High Street Stores Under VodafoneThree Overhaul

3 ARTICLES

2mo ago

Comcast Opens Claims for $117.5 Million Data Breach Settlement as Court Review Nears

3 ARTICLES

2mo ago

Public Mobile Resets Prepaid Plans, Lifts Entry Price for Data

3 ARTICLES

3mo ago

Customer Service

Verizon Rolls Out Simplicity Plan, Loyalty Cash-Back and Bundled Mobile‑Home Offer

Telus Plans Mandatory $15 SIM Charge as CRTC Activation Fee Ban Takes Effect

T‑Mobile Fiber and Lumos Users Report Widespread Home Internet Outages

T‑Mobile Launches Live Translation Beta on Its 5G Network

AT&T Launches Build‑A‑Plan With $15 Monthly Base and Modular Data Add‑Ons

AT&T Adds $2.63 Administrative and Regulatory Fee to Prepaid Plans

Mexico Sets July 1 Mobile Line Suspensions for Numbers Not Linked to CURP

T-Mobile Restores Four Premium-Phone Promo Redemptions Per Account

Virgin Media TV Service Disruption Affects Thousands in the UK

Telus Uses AI to Modify Call-Centre Accents as Rivals Decline

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Customer Service

Bell Replaces $80 Connection Fee With $40 Device Handling Charge

Police Warn of Rogers iPad Return Scam Costing Customers About $2,350

Vodafone Flags 64.5 Million Suspected Scam Calls in First Year

CRTC Finalizes Fibre Wholesale Rates and Requires Online Plan Changes

Xfinity Overhauls Mobile Plans With $30 Select and $45 Plus, Adding Lifetime Protection and Anytime Upgrades

AT&T to Refund Former Nextel Radio Customers With 20% Bonus After Court Ruling

Vodafone and Three Combine High Street Stores Under VodafoneThree Overhaul

Comcast Opens Claims for $117.5 Million Data Breach Settlement as Court Review Nears

Public Mobile Resets Prepaid Plans, Lifts Entry Price for Data

T-Mobile Tightens Device Promo Rules, Halves Stacking on Costly Deals

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Customer Service