Business ❯ Telecommunications

Customer Service

User Experience Fraud Prevention Crisis Management Account Management Service Disruption Consumer Protection Compensation Service Disruptions Pricing Strategies Consumer Complaints

Police Warn of Rogers iPad Return Scam Costing Customers About $2,350

Victims end up financing tablets they no longer have.

Stories older than 24h

CRTC Finalizes Fibre Wholesale Rates and Requires Online Plan Changes

Xfinity Overhauls Mobile Plans With $30 Select and $45 Plus, Adding Lifetime Protection and Anytime Upgrades

Comcast Opens Claims for $117.5 Million Data Breach Settlement as Court Review Nears

Public Mobile Resets Prepaid Plans, Lifts Entry Price for Data

T-Mobile Tightens Device Promo Rules, Halves Stacking on Costly Deals

Telekom Pushes MagentaTV 2.0 Migration, Old Receivers Stop Working and Local Recordings Are Lost

T-Mobile Raises Device Restocking Fees by $5 Across Price Tiers

AT&T Rolls Out Unified App With AI Assistant for Wireless and Home Internet

Best Buy Offers $35 100GB BYOD Plan From Bell, Rogers and Telus

BT Confirms £1 Line-Rental Rise for Landline-Only Customers as Wider UK Broadband Hikes Loom

AT&T Revamps Wireless Lineup With Value 2.0, Extra 2.0 and Premium 2.0 Plans Now Available

Televisa to Replace Izzi and Sky Call Centers With Fully AI Customer Service

FCC Moves to Curb Offshore Call Centers, Sets March Vote on English Standard and Consumer Disclosures

Odido Hackers Publish Remaining Stolen Customer Data in Full

Optus CEO Concedes 'Culture of Carelessness' as Inquiry Probes Fatal Triple Zero Outage

Overnight Movistar Outage Disrupts Voice and Data for About 100,000 Spanish SMEs

Verizon Adds 35-Day Wait to Unlock Paid-Off Phones Unless You Pay In Person at Corporate Stores

Odido Confirms Data Breach Exposing Customer Details as Authorities Urge Vigilance

Deutsche Telekom to Raise Legacy Fixed-Line Prices by €2 From April 1, 2026