Business ❯ Telecommunications

Customer Service

User Experience Crisis Management Fraud Prevention Compensation Consumer Protection Pricing Strategies Promotions Service Disruptions Account Management Service Disruption

Verizon Voice Service Outage Disrupts Thousands of Calls

Engineers are investigating a voice-service failure reported by customers with reports also coming from at least one Verizon MVNO.

T‑Mobile Outage Restored but Customer Credits Are Inconsistent

T‑Mobile Lets Buyers Finance Taxes and Fees Over 36 Months

Bell Rolls Out AI System to Detect Spoofed Calls

Report: AT&T Preparing Targeted $5 Broadband Price Increase

T‑Mobile Migration Strips Free Lines and Raises Bills for Millions

Ofcom Fines Virgin Media £28 Million for Blocking Customers From Cancelling

T‑Mobile to Retire Old Plans and Auto‑Move Millions to New, Often Higher‑Cost Rates

FCC Proposal Would Require IDs for New Phone Lines and Threaten Anonymous Prepaid Use

Vodafone Australia Faces National Mobile Outage on Thursday Morning

Verizon Rolls Out Simplicity Plan, Loyalty Cash-Back and Bundled Mobile‑Home Offer

Telus Plans Mandatory $15 SIM Charge as CRTC Activation Fee Ban Takes Effect

T‑Mobile Fiber and Lumos Users Report Widespread Home Internet Outages

T‑Mobile Launches Live Translation Beta on Its 5G Network

AT&T Launches Build‑A‑Plan With $15 Monthly Base and Modular Data Add‑Ons

AT&T Adds $2.63 Administrative and Regulatory Fee to Prepaid Plans

Virgin Media’s 10-Day Deal Offers Free 43-Inch LG TV or £125 Credit, Ends May 27

Mexico Sets July 1 Mobile Line Suspensions for Numbers Not Linked to CURP

T-Mobile Restores Four Premium-Phone Promo Redemptions Per Account

Virgin Media TV Service Disruption Affects Thousands in the UK