Overview
- The carrier detected unauthorized activity on October 23 in its customer account management system.
- Viewed data included first and last names, home addresses, dates of birth, phone numbers, and Freedom Mobile account numbers.
- Freedom has not said how many customers were affected, describing the impact as a “limited number.”
- The company says payment information and passwords were not accessed, reports no evidence of misuse, and notes no operational impact or ransomware.
- Freedom says it blocked suspicious accounts and IPs, added new security protections, and urged customers to watch for phishing and unusual activity or email privacyofficer@freedommobile.ca with questions.