Overview
- User reports on Downdetector peaked at more than 180,000 around 12:45 p.m. ET before declining later in the afternoon.
- Customers in major cities reported phones stuck in “SOS” mode with failed voice calls and mobile data, while some texting and Wi‑Fi calling still worked for certain users.
- Verizon said engineering teams are fully deployed to restore service but has not identified a cause or provided a timeline.
- New York City’s emergency management office and Washington, D.C.’s AlertDC issued advisories with alternatives for contacting emergency services.
- AT&T and T‑Mobile reported normal network operations, though their customers may have trouble reaching Verizon subscribers during the outage.