Business ❯ Telecommunications ❯ Customer Service

Pricing Strategies

Loyalty Discounts Customer Retention Fee Increases Consumer Complaints Promotions

T-Mobile's 50-Cent Surcharge Hike Hits Bills as Fee Rises to $4.49 Per Voice Line

The carrier-created surcharge sits outside T-Mobile's price guarantee, allowing bills to rise on plans that exclude taxes and fees.

Verizon Offers Flash Discounts and Teases New Loyalty Program to Stem Subscriber Losses

Verizon to Cut Loyalty Discounts and Raise Fees in September