Overview
- TPG said a Lebara customer in Sydney tried to call 000 on November 13 but the Samsung handset’s outdated or incompatible software blocked the call, and the carrier’s network was operating normally.
- Samsung recently identified older models that need software updates or replacement to ensure 000 connectivity on TPG’s Vodafone network, and TPG’s latest customer notices went out on November 7.
- Under the Emergency Service Call Determination, telcos must notify affected users and block non‑compliant devices 28–35 days after first contact, with support measures for vulnerable customers.
- ACMA has opened an assessment into possible non‑compliance with the Triple Zero rules and says enforcement action will follow if breaches are found.
- Estimates of affected Samsung devices differ, with some reports citing about 50,000 handsets and ABC reporting roughly 24,000 needing urgent updates and 6,000 requiring replacement, fueling calls for faster outreach and clearer guidance.