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Optus Reports Half-Year Gains as Singtel Cuts Outlook Over Triple Zero Outage Fallout

An independent review led by Kerry Schott is due before year-end.

Overview

  • Optus’ half-year to September 30 showed 169,000 net new mobile customers, EBIT of $283 million, operating revenue of $4.09 billion and EBITDA up 7.2%.
  • Singtel lowered full-year earnings guidance, citing uncertainties in Australia stemming from the fatal Triple Zero outage.
  • The mid-September disruption left hundreds unable to reach emergency services and has been linked to multiple deaths, with Optus accepting responsibility.
  • A subsequent fibre break in the Hunter Valley last week again affected access to emergency services.
  • Optus says it will hire 300 Australia-based contact centre workers, accelerate on‑shoring of network operations, and has sold EPL rights to Nine and 340 tower and rooftop sites to Waveconn to sharpen focus and free capital.