T-Mobile Makes Payment Arrangements App‑Only Starting Today
The shift follows recent billing changes that favored self‑service, including limits on using credit cards for autopay discounts.
Overview
- Beginning October 30, customers must use T‑Mobile’s T‑Life app to set up payment arrangements, according to reports based on internal sources.
- Phone, in‑store and automated phone options for creating payment plans are being removed under the reported policy change.
- Only accounts less than 30 days past due qualify for a payment arrangement, with older balances needing to be paid first.
- The payment‑arrangement tool is located in the T‑Life app under Billing in the Manage tab.
- Coverage notes prior surcharges for human‑assisted setups and raises access and app‑reliability concerns, with no direct company confirmation cited.