Overview
- User complaints began around 11:30 p.m. on October 29, with reports of lost signal, failed calls, and mobile data issues continuing into October 30.
- Downdetector showed a drop in Entel’s service around 11:29 p.m., corroborating widespread disruption noted on X and Facebook.
- Early on, Entel did not issue a formal incident statement and instead replied case by case through its official X account and WhatsApp.
- By October 30, the company said service had been restored and recommended toggling airplane mode for five minutes to reattach to the network.
- Some customers attempting to file complaints via Entel’s WhatsApp reported a message saying their requests could not be processed.