Overview
- The CCTS accepted 23,647 complaints in 2024–25, up 17% year over year, the third consecutive record.
- The four national groups made up 95% of cases; Rogers led with 6,485 complaints for a 38% share, up 15%.
- Telus complaints climbed 78% to 4,904, and the company had the most confirmed Wireless Code breaches as total confirmed breaches rose to 70.
- Billing drove the volumes, including a 982% jump in rental‑equipment billing issues linked by the report to set‑top‑box fee hikes, while wireless accounted for 51% of issues.
- The watchdog cited expanded outreach for higher intake, and carriers outlined steps such as a five‑year price lock, AI‑assisted support and more self‑serve tools.