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Crisis Management Passenger Rights Refund Policies Passenger Relations Passenger Experience Crisis Communication Operational Challenges Legal Liability Public Relations Crisis Response

Spirit Airlines Refuses Boarding for Post-Surgery Passenger, Issues Refund

Her refund after the MedLink decision has drawn attention to the airline’s undisclosed medical fitness guidelines.

Sichuan Authorities Probe Mid-Air Brawl on AirAsia Kuala Lumpur–Chengdu Flight

Delta Flight Diverts to Chicago After Mid-Air Disruption

Delta’s Diverted A330 Under Maintenance in Azores After Emergency Landing

FAA Investigates Turbulence That Hospitalized Five on Miami to Raleigh Flight

Garuda Indonesia Suspends Cabin Crew After Passenger Tracks Stolen Phone

US Doctor Sues Singapore Airlines Over Shellfish Allergy Oversight

IndiGo Flight Door Malfunction Leaves Passengers Inside for Over 30 Minutes

EasyJet Flight Diverts to Izmir After Smoke Smell

Queens Retiree Sues Scandinavian Airlines for $10 Million Over Scalding Coffee Spill

EasyJet Flight From Paphos to Bristol Diverts to Izmir Over Smoke Alert

Air India Express Flight IX196 Loses Air Conditioning for Over Five Hours

Ryanair Enforces £500 Fine on Offloaded Unruly Passengers

Ryanair to Fine Disruptive Flyers at Least €500 Under New Conduct Rules

Qantas A380 Diverts to Baku After In-Flight Cardiac Emergency

Lufthansa offers free in-flight chat on intercontinental flights

Flight Attendants Employ Toddler Babysitting Ploy to Coax Seat Swaps

Blue Islands Flight Returns Safely After Engine Alert; AAIB Ends Inquiry

Ryanair Criticizes Berlin Airport's Strict Curfew After Flight Diversion

Air India Express Faces Criticism Over Mid-Flight AC Failure, Passenger Distress