Overview

• Flight UA 2731 was held at Newark for 4 hours and 43 minutes before boarding for Denver began
• A visibly intoxicated man refused multiple requests by a United supervisor to guarantee calm conduct onboard
• His refusal prompted a warning that the Airbus A321neo’s full passenger list would have to deplane
• An unidentified traveler in seat 29A stepped in and successfully convinced the man to disembark voluntarily
• United crew applied de-escalation training to defuse the incident and cleared the flight to proceed