Overview

• A seatmate, identified as Jay Crenshaw, filmed the exchange and posted it to Instagram, where the clip quickly went viral.
• The attendant confronted the traveler for talking over the announcement and using a phone, signaled colleagues to pause the PA, and warned she would request removal for noncompliance.
• The passenger argued she could not hear the instructions, a claim the crew rejected in the video before the traveler was escorted off the aircraft.
• Coverage notes this occurred before departure on the Texas‑bound flight, with no airline statement or criminal charges reported.
• Outlets framed the episode within a broader rise in disruptive onboard behavior, emphasizing that crews can remove passengers who refuse to follow required safety directions.