Customer Engagement

Loyalty Programs Personalization Loyalty Marketing AI in Marketing Retention Strategies Brand Loyalty Membership Programs Gamification Promotions Incentives

M&S Warns Sparks Members to Add Birthdays by September 27 to Claim November Treat

A 35-day registration rule left many shoppers unable to get September rewards, so M&S is urging members to save their date of birth now to qualify.

Kroger and Instacart Launch Single-Order Grocery and Prescription Delivery

MoEngage Acquires Aampe to Embed Per‑User AI Agents in Marketing

McDonald’s France Says Loyalty-Program Incident Contained After Points Were Used Fraudulently

Asda Launches Major Store Refresh With 400 New Lines and Price Cuts

Phone Left at Lidl Self-Checkout Is Returned, Prompting Stories of Honesty and Frustration With the Machines

Ulta Beauty Partners With Google Gemini on AI Shopping and In-Chat Checkout

Xbox Apologizes After Errant ‘Braze’ Test Notifications Flood App Users

Kaufland Rolls Out App-Only Card XTRA Nationwide, Overhauls Points and Perks

Sainsbury's Launches 25% Nectar Discount on 500+ Taste the Difference Lines Through Oct. 7

Payback App Becomes Broader Wallet With Support for Third-Party Customer Cards

Nectar Drops Caffè Nero Points Redemption, Ending a Top-Value Perk

ALDI Opens ‘Quarter Club’ Contest, Seeking 25 Superfans for a Year of Groceries

Sainsbury’s Brings Personalized ‘Your Nectar Prices’ to All In-Store Checkouts

Rewe Phases Out Paper Loyalty Booklets for Fully Digital Bonus App

Hightouch Secures $80M Series C, Achieving $1.2B Unicorn Valuation

Telegram Launches Business Features to Enhance User Engagement

Chipotle's Chicken al Pastor Makes a Comeback Due to Fan Demand