Aviation ❯Airlines

Customer Service

Passenger Experience Passenger Rights Complaints Food Quality Baggage Handling Accessibility Refunds Conflict Resolution Incident Management Air India

Passenger Says Delta Attendant Slapped Him Mid-Flight, Plans Suit Seeking One Day of Profits

Delta has suspended the crew member during an internal investigation.

Unverified Report Alleges Drunk American Airlines ConciergeKey Member Intimidated O’Hare Lounge Staff

Korean Air Opens Three Upgraded Lounges at Incheon Airport

Iberia Investigates After Kosher Meals Defaced With ‘Free Palestine’ Message

Saudia Airlines Joins Apple’s AirTag Baggage Tracking Program, Bringing Total to 30 Carriers

British Airways Apologizes for Downgrade; Grandmaster’s Luggage Still Missing

Overweight Passenger Dragged Off Thai Lion Air Flight After Emergency Exit Seat Demand

SpiceJet Passengers Force Staff to Eat Biryani During Pune Flight Delay

Jetstar Asia to Cease Singapore Operations July 31 as Passengers Face Refund Delays

Ryanair denies claim it refused 13-year-old’s power wheelchair on Dublin–Liverpool flight

Spirit Airlines Unveils Extra-Legroom Seats and Loyalty Perks in Post-Bankruptcy Revamp

Air India Express Faces Criticism Over Mid-Flight AC Failure, Passenger Distress

Frontier Airlines Fires Gate Agents After Viral Video of Passenger Mockery

Cathay Pacific Faces Scrutiny After Serving Wine to 3-Year-Old Passenger

Cathay Pacific Apologizes After Serving White Wine to Toddler on Flight

Air India Faces Backlash After Service Failures on ₹50,000 Flight

United Airlines Faces Backlash Over Handling of Disabled Child's Ventilator

Lisa Ray Criticizes Air India Over Denied Medical Waiver for Ticket Cancellation

Air India Faces Backlash After 82-Year-Old Woman Falls at Delhi Airport

BJP Leaders Criticize Air India for Poor Service and Broken Seats