Overview

• A Reddit user alleges a visibly intoxicated ConciergeKey member demanded a TV be changed to golf, photographed employees’ badges, seized the lounge’s TV-control device, threw a beer cap, and shouted homophobic slurs at other patrons.
• Lounge staff reportedly declined to remove the man after calling him a “very VIP,” and a manager intervened only after the complainant emphasized his own long-standing elite status.
• The incident was said to have occurred in American’s Flagship Lounge at Chicago O’Hare, with the date inferred as Sunday, August 17, based on a Cubs–Pirates broadcast shown in the lounge.
• Travel blogs View from the Wing and One Mile at a Time republished the Reddit account, and the New York Post followed, but none reported independent verification or an airline response.
• Commentary from the blogs urges travelers to record such conduct, file police reports or formal complaints, and pursue possible status revocation if the account is substantiated.