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American Airlines Apologizes After Model Says She Was Told to 'Button Up' Before Boarding

The carrier says it is reviewing the interaction after a viral complaint raised questions about how its vague dress guidance was applied.

Overview

  • Former Playboy model Sara Blake Cheek says a crew member told her to button her shirt before boarding an Atlanta-area flight, and she posted photos of her athleisure outfit on X.
  • Cheek alleges she was singled out while other women in similar attire were not, a claim that news outlets note has not been corroborated by third-party witnesses.
  • American Airlines publicly apologized, said it would investigate, and asked Cheek to share contact details; she told OutKick a customer service representative has since called her for information.
  • The airline’s contract of carriage instructs passengers to “dress appropriately,” barring bare feet or offensive clothing, without defining specific garments.
  • Coverage points to American’s revised internal guidance limiting unilateral crew action on non-safety issues, and situates the case alongside prior attire disputes such as the Olivia Culpo incident.