Customer Service

Fraud Prevention Compensation Service Disruption Service Disruptions User Experience Consumer Protection Pricing Strategies Billing Issues Data Breach Response Spam Management

4 ARTICLES

2w ago

T-Mobile Activates Default-On Privacy Toggles Sharing User Data

Subscribers must manually disable each line’s new default-on settings in the Privacy Center or T-Life app following the carrier’s stealth activation of broad data sharing

8 ARTICLES

4w ago

SK Telecom Faces USIM Shortages as Free Replacement Program Launches After Data Breach

3 ARTICLES

3mo ago

Bharti Airtel Launches Unified International Roaming Plans Covering 189 Countries

3 ARTICLES

3mo ago

SK Telecom to Launch Free SIM Replacement Program After Cyberattack

3 ARTICLES

3mo ago

Metro by T-Mobile Launches Prepaid Plans with 5-Year Price Guarantee

5 ARTICLES

3mo ago

Airtel Expands AI Spam Detection to International Calls and Adds Vernacular Alerts

9 ARTICLES

3mo ago

Comcast Introduces Five-Year Price Guarantee for Xfinity Internet Plans

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Customer Service

T-Mobile Activates Default-On Privacy Toggles Sharing User Data

AT&T Completes Nationwide Rollout of Wireless Account Lock to Curb SIM Swaps

Airtel’s AI System Protects 3.5 Million Delhi-NCR Users in 43 Days

VodafoneThree Rolls Out Free Network Upgrades to 27 Million Customers

VodafoneThree Launches £1.3bn First-Year Investment After UK Merger

Hyperoptic Introduces Up to 12% Mid-Contract Broadband Price Rises

AT&T to Acquire Lumen’s Consumer Fiber Business for $5.75 Billion

Sky's Discounted Broadband and TV Deals Set to End May 28

Airtel Restores Services After Nationwide Network Outage

Virgin Media O2 and Daisy Group Announce £1.4 Billion B2B Merger

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Customer Service

SK Telecom Halts New Sign-Ups as USIM Replacement Efforts Intensify

Vodafone Activates Real-Time Scam Warning System for Mobile Users

Telus Surpasses Rogers in Telecom Complaints as Sector Grievances Rise 12%

SK Telecom Faces Fallout from Cyberattack as USIM Replacements Lag

SK Telecom Faces USIM Shortages as Free Replacement Program Launches After Data Breach

Bharti Airtel Launches Unified International Roaming Plans Covering 189 Countries

SK Telecom to Launch Free SIM Replacement Program After Cyberattack

Metro by T-Mobile Launches Prepaid Plans with 5-Year Price Guarantee

Airtel Expands AI Spam Detection to International Calls and Adds Vernacular Alerts

Comcast Introduces Five-Year Price Guarantee for Xfinity Internet Plans

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Customer Service