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Airtel Restores Services After Nationwide Network Outage

The telecom giant apologized for disruptions that affected mobile, broadband, and digital payments across India, but the root cause remains undisclosed.

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Overview

  • Airtel users across India experienced widespread service disruptions on May 13, impacting mobile, broadband, and calling services.
  • The outage began around 7:00 PM IST, with user complaints peaking at over 8,400 reports by 9:05 PM, according to Downdetector.
  • Regions including Tamil Nadu, Kerala, and New Delhi were among the most affected, with varying levels of connectivity loss reported.
  • The disruption hindered digital payments and UPI transactions, highlighting the critical reliance on telecom infrastructure for daily activities.
  • Airtel confirmed full restoration of services by early May 14 and issued an apology, though no detailed explanation for the outage has been provided.