Overview

• The company introduced two new toggles—“Fraud and identity theft protection” and “Sharing certain financial information”—within its online Privacy Center on July 14–15, 2025, both enabled by default
• The fraud protection toggle collects account activity, device details, texting and calling patterns and potentially malicious URL interactions and shares them with unspecified third parties to detect scams
• The financial information toggle permits T-Mobile to share customers’ payment history and account balances with banks, affiliates and unaffiliated marketing firms for targeted offers
• T-Mobile has not revealed which external companies receive the shared data and requires individual opt-outs for every phone line via the Privacy Center or T-Life app
• Users have voiced widespread concern over the lack of transparency after past breaches in 2021 and 2023, and T-Mobile denies claims that 64 million customer records were stolen