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AT&T Completes Nationwide Rollout of Wireless Account Lock to Curb SIM Swaps

The feature gives customers direct control over account security by locking SIM swaps with instant alerts

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Overview

  • Wireless Account Lock is now available to all AT&T consumer and business subscribers after an early July nationwide deployment
  • A toggle in the myAT&T app prevents unauthorized SIM or eSIM swaps, number transfers, device upgrades, billing changes and updates to authorized users
  • Primary account holders and every active line receive immediate email and text confirmations whenever the lock is enabled or disabled
  • Enterprise customers can customize protections by exempting specific lines or restricting particular account modifications
  • The rollout meets FCC requirements for stricter identity checks and addresses high-value SIM swap losses, including a $400 million federal indictment