Business ❯Retail

Customer Experience

Loyalty Programs Online Shopping Service Quality Return Policies Consumer Behavior Personalization Shopping Experience Digital Engagement Checkout Process Value Proposition

Costco Launches Exclusive Early Hours and Delivery Credits for Executive Members

The benefits aim to bolster loyalty among top spenders by supporting Costco’s membership-driven growth.

Costco Restores Early-Morning Access for Executive Members Starting June 30

Kroger to Close 60 Underperforming Stores in Restructuring Plan

Costco Reinstates Early Shopping Hours for Executive Members

Costco Rolls Out Scan & Pay Mobile Checkout at Select Warehouses

Sainsbury’s to close patisserie, hot food and pizza counters by early summer

Amazon Pilots AI-Powered Audio Summaries for Product Pages

Amazon Drones Approved to Deliver iPhones and Other Lithium-Ion Devices

Marks & Spencer's Cyberattack Recovery Delayed, Financial Losses Mount

Tesco Restores Services After Widespread Digital Outage

Marks & Spencer Restocking Shelves as Cyberattack Disrupts Online Services

Walmart Debuts First 'Store of the Future' Supercenter in Texas

Primark Faces UK Sales Decline as ABF Warns of Global Risks

Marks & Spencer Cyber Incident Disrupts Services, Investigation Underway

Lids Pilots Personalization-Centered Store Concept in 20 U.S. Locations

Sam's Club to Remodel 600 Stores and Open 15 New Locations Annually

Joann Fabrics to Close All Stores Following Second Bankruptcy Filing

Macy's Reports Mixed Results and Lowers 2025 Guidance Amid Economic Pressures

CVS Tests App Feature to Unlock Secured Shelves

Walgreens CEO Acknowledges Locking Up Products Hurt Sales and Failed to Curb Theft