Overview

• ACSI scored Kwik Trip at 84, with Sheetz and Wawa tied at 82 in the latest nationwide assessment.
• Industry-wide satisfaction held at 76, while customer ratings of mobile app quality rose three points to 84.
• Sheetz recorded the strongest year-over-year improvement at roughly 4% as Wawa’s score remained unchanged.
• Regionally, Wawa and Sheetz are level in the Northeast, and Wawa narrowly leads in the South.
• QuikTrip placed fourth and Buc-ee’s fifth, and loyalty program members reported more frequent visits and higher satisfaction than nonmembers.