Business ❯ Telecommunications

Customer Relations

Loyalty Programs Service Changes Service Outages Service Recovery Promotions Apologies Client Loss Fair Treatment Customer Metrics Trust Issues

AT&T Completes $23 Billion Spectrum Purchase From EchoStar

The deal gives AT&T new airwaves to expand 5G capacity across its network.

T‑Mobile Outage Restored but Customer Credits Are Inconsistent

Deutsche Telekom to Raise Legacy Fixed-Line Prices by €2 From April 1, 2026

Verizon $20 Outage Credit Rolls Out as Some Customers Secure Up to $200 and Phishing Texts Are Reported

AT&T Data Breach Settlement Deadline Extended to Dec. 18 in $177 Million Case

TalkTalk Sets £4 Monthly Mid-Contract Rise for New Sign-Ups From April 2026

SK Telecom Swings to Q3 Loss as Data-Breach Costs Crush Earnings

O2 Telefónica CEO Markus Haas to Step Down as Board Starts Successor Search

AT&T Launches Claims Portal for $177 Million Data Breach Settlement

Verizon Restores Loyalty Discounts Through Transfer PINs

Verizon to Cut Loyalty Discounts and Raise Fees in September

Verizon Alerts Legacy 5G Subscribers About Game Perk and Loyalty Discount Cuts

T-Mobile Activates Default-On Privacy Toggles Sharing User Data

Verizon Introduces Three-Year Price Lock with Free Perks for Customers

AT&T Launches Automatic Bill Credits for Network Outages