Business ❯ Telecommunications

Customer Relations

Loyalty Programs Service Outages Service Recovery Promotions Service Changes Apologies Trust Issues Fair Treatment Service Disruptions Fee Transparency Crisis Management Customer Retention Churn Rate Subscriber Trends Data Security Service Failures Data Privacy Service Agreements Customer Experience Outreach Programs Service Improvement Transparency Client Loss Service Quality Customer Metrics

Verizon $20 Outage Credit Rolls Out as Some Customers Secure Up to $200 and Phishing Texts Are Reported

Officials urge customers to redeem credits only in the My Verizon app to avoid phishing scams.

AT&T Data Breach Settlement Deadline Extended to Dec. 18 in $177 Million Case

AT&T Launches Claims Portal for $177 Million Data Breach Settlement

Verizon Restores Loyalty Discounts Through Transfer PINs

Verizon to Cut Loyalty Discounts and Raise Fees in September

Verizon Alerts Legacy 5G Subscribers About Game Perk and Loyalty Discount Cuts

T-Mobile Activates Default-On Privacy Toggles Sharing User Data