Overview
- Verizon is offering a $20 bill credit to affected accounts, which must be claimed in the My Verizon app and is applied to the account balance, with business customers contacted directly.
- Multiple customers report receiving larger one-time adjustments ranging from $50 to $200 after contacting support and escalating their cases.
- Support teams are reportedly reviewing requests individually and may consider past usage patterns and payment history before approving higher credits.
- Authorities in Jones County, Georgia warn of fraudulent texts and emails with non‑Verizon links, and Verizon says no financial information is required to redeem the official credit.
- The January 14 outage, attributed by Verizon to a software issue rather than a cyberattack, lasted about 9–10 hours, affected over 1.5 million users, triggered SOS indicators on some phones, and in some instances hampered 911 access.