Business ❯ Customer Experience

Service Innovation

Operational Efficiency Technology Integration Theme Parks In-store Experience Accor AI Integration Travel Industry Digital Services Premium Services Market Trends Consumer Preferences Convenience Services Airport Amenities

American Airlines to Open Provisions Grab-and-Go Lounge at JFK Terminal 8

The 3,700-square-foot outpost will provide Lavazza barista drinks, hot and cold grab-and-go food, and staffed customer support to speed short visits.

Disney Retires FLIK Wait-Time Card System

Hyundai Dealers Roll Out Mobile Service Vans to Perform Routine Maintenance

Disney Patents System to Predict Heat Risk and Reroute Park Itineraries

Disney Patent Outlines Personalized Heat and Pollution Alerts for Park Guests

AT&T Rolls Out OneConnect, a Single Plan for Mobile and Home Internet

Reports Say Disney World’s App Reliance Has Reached a Breaking Point

Accor Unifies Paid Loyalty Under ALL Accor+ With Four Tiers, Rolling Out From October

Starbucks Scales Up Service Overhaul With North America Green Apron Expansion