Reports Say Disney World’s App Reliance Has Reached a Breaking Point

Overview

• My Disney Experience now functions as a single hub for wait times, Lightning Lane, virtual queues, mobile ordering, dining, room access, and PhotoPass.
• Guests say the app has become a de facto requirement, pulling attention to screens and often assigning one person as the family’s “app manager.”
• Glitches, slow loads, and outdated data can upend plans by blocking Lightning Lane bookings, sinking mobile orders, or sending guests to inaccurate waits.
• Heavy phone dependence creates uneven outcomes for visitors with battery, accessibility, or connectivity limitations compared with tech-savvy users.
• Coverage recommends more physical wait-time boards, easier same-day expedited entry, and expanded Cast Member assistance, with no official policy changes reported.