Customer Experience

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D23 Gold Presale Melts Down as Virtual Queue and Checkout Errors Derail Ticket Sales

Fans now press for verified‑fan checks with guaranteed cart holds.

Hogwarts Castle Disappears Behind Scaffolding at Universal Orlando

GFiber to Merge With Astound Broadband, Creating a Stonepeak-Majority Fiber Provider

Bengaluru’s Kempegowda Airport Named World’s Best for Arrivals for Fourth Year in a Row

Qantas Overhauls Frequent Flyer Status With Capped Ground Earning and Roll-Over

Claude Suffers Brief U.S. Outage With Partial Restoration as New Models See Elevated Errors

CarMax Names Former IHG Chief Keith Barr President and CEO

Universal’s ‘Reign of Kong’ Logged 87 January Closures, Intensifying Reliability Concerns

Disney World Adds Feb. 10–11 ‘Good to Go Days’ for Annual Passholders

American Airlines Marks 100 Years With 1920s-Inspired Premium Menus Including Caviar

Disney Adds Feb. 2–4 ‘Good-to-Go’ Days for Walt Disney World Passholders

Royal Caribbean Group Debuts Points Choice to Link Loyalty Across Its Three Cruise Brands

Exposed Tiana Animatronic Underscores Ongoing Failures on Disney’s Tiana’s Bayou Adventure

Alamo Drafthouse to Make In-Movie Phone Ordering Mandatory Next Month

Mosquito Complaints Rise at Disney World’s Magic Kingdom

Reports Say Disney World’s App Reliance Has Reached a Breaking Point

Ather Energy Sets Up Insurance Subsidiary to Distribute Auto Policies

Holiday Crush Overruns Disney Springs, Prompting Safety Concerns and Capacity Questions

AWS Launches Agentic AI for Amazon Connect at re:Invent 2025

Emirates Partners With OpenAI to Deploy ChatGPT Enterprise Across Its Operations