Entertainment ❯ Theme Parks ❯ Universal Studios

Guest Experience

Crowd Management Visitor Reactions Frustrations Immersive Attractions Pathways Disappointment Park Operations Accessibility Incident Management Express Pass Safety Protocols Attraction Closures Queue Design Nighttime Attractions Capacity Improvements

Universal Orlando Expands Facial Recognition to Express Pass Lines

Linking tickets to guest photos curbs sharing, nudging most visitors to the faster scanner.

Universal Epic Universe Closes Isle of Berk Portal, Rerouting Guests

Universal Reopens Lost Continent–Seuss Landing Bridge as Jurassic Park–Hogsmeade Link Closes for Refurbishment

Sound Shields Rise at Universal's 'Hollywood Drift' Ahead of Summer 2026 Opening

Universal Signals Next Phase at Epic Universe With Permits, Trademark and Hub Work

Universal Blocks Hogsmeade–Jurassic Park Bridge as Refurbishment Reshapes Guest Flow

Naked Guest Disrupts Universal Studios Hollywood Tram Tour

Universal Orlando Halts Water Taxis as Rare Freeze Disrupts Operations

WaterWorld at Universal Studios Hollywood Closes for Winter Refurbishment With Feb. 14 Reopening Target

Men in Black: Alien Attack Remains Closed at Universal Orlando After Apparent Malfunction

Universal Designer Links Express Pass to Fights as Epic Universe Separates Lines

Universal’s Epic Universe Enforces Ride Rules That Lock Out Guests

Universal Orlando App Extends Epic Universe Hours to 10 p.m. Through Labor Day Weekend

Universal Orlando Sets Rip Ride RockIt Farewell and Mummy Maintenance Dates

Five Epic Universe Attractions Halt as Safety Systems Trigger Simultaneous Shutdown

Epic Universe Encounters Breakdowns and Refund Surge After Launch