Customer Relations

Service Quality Service Industry Service Issues Crisis Management Service Disruptions Subscriber Retention Service Disruption Customer Satisfaction Brand Management Brand Trust

Asana Restores AI Integration Server After Customer Data Leak

Asana has notified around 1,000 customers to audit their integration logs as it finalizes its incident report.

Mohandas Pai Urges Karnataka Professionals to Speak Kannada

Ryanair denies claim it refused 13-year-old’s power wheelchair on Dublin–Liverpool flight

Sky Faces Backlash Over Compensation for May 15 Outage

Sky Q Outage Resolved, but Residual Issues Persist for Some Users

Frontier Airlines Fires Contract Workers After Viral Video of Customer Dispute

Cathay Pacific Faces Scrutiny After Serving Wine to 3-Year-Old Passenger

Frontier Airlines Fires Gate Agents After Viral Video of Passenger Mockery

SNCF Faces Multi-Day Strikes Over Pay as CEO Warns of Financial Risks

Delta Passengers Stranded Overnight After Flights Diverted to Airport Without Customs

Sukiya Faces Backlash After Dead Mouse Found in Miso Soup

Urban Company Faces Backlash Over Kannada Language Barrier in Bengaluru Service Incident

Santander Customers Face Widespread Banking Outages in the UK

Delhi Woman Reports Harassment by Rapido Driver Following Ride

MPs Accuse HMRC of Deliberately Undermining Helpline to Push Digital Services

AT&T Launches Industry-First Bill Credit Guarantee for Service Outages

Air India Passengers Stranded in Phuket for Over 80 Hours Due to Technical Faults

Sonos Commits to Quality Overhaul After App Update Fiasco

Rapper Juvenile Leaves American Airlines Flight After First-Class Downgrade

Sonos Lays Off 100 Employees Amid Ongoing App Issues