Overview
- A multi-hour Verizon network failure earlier this week left many users without calls, texts, or mobile data for roughly 10 hours.
- Verizon is offering affected customers a $20 credit that must be redeemed through its mobile app.
- Visible, which operates on Verizon’s network, is offering a $5 credit toward the next month of service.
- Visible’s credit becomes available after Jan 16 and must be manually applied during an online credit card payment, with automatic payments not expected to apply it.
- Some Visible users report receiving the credit message even without outage issues, while others say they obtained the offer only after contacting support.