Five Years On, Disney World’s 2020 Shutdown Still Defines the Guest Experience
Paid access replaces once‑free conveniences across the resort.
Overview
- The March 2020 COVID closure ended with some entertainment permanently gone, including Voyage of the Little Mermaid at Disney’s Hollywood Studios.
- Free FastPass was discontinued and replaced by the paid Lightning Lane system for priority access to attractions.
- Ticket, food, and hotel prices increased after reopening, raising the overall cost of a Disney World trip.
- Pandemic layoffs left returning cast members carrying heavier workloads, with guests noticing more burnout and fewer personal touches.
- On‑property benefits were restructured, keeping early entry for all resort guests but limiting extended evening hours to deluxe hotels.