Business ❯Airlines ❯Customer Service

Crisis Management

Public Relations Passenger Communication Air Canada Response Financial Compensation Operational Policies Passenger Support Safety Protocols Reputation Management Animal Welfare Policies

Bomb Threat Forces Evacuation of Spirit Airlines Flight 2145 at Detroit Airport

The plane was cleared to depart for Los Angeles under an ongoing investigation into the threat’s origin

Ryanair Flight Diverted to Memmingen After Severe Turbulence, Nine Injured

Bomb Threat Hoax Disrupts Brussels South Charleroi Airport, Operations Resumed

American Airlines Sued Over Alleged In-Flight Assault by Known Offender

Tourist’s Emotional Support Dog Missing for a Week at Paris Airport

Passengers Restrain Man Attempting to Open Plane Door Mid-Flight