Business ❯ Airlines

Customer Service

Crisis Management Compensation Policies Passenger Experience Refund Policies Operational Challenges Passenger Rights Travel Industry Passenger Relations Passenger Assistance Flight Management

Viral TikTok Appears to Show LAX Baggage Handler Throwing Guitar Cases

The unverified clip renews questions about accountability for checked instruments.

British Airways Confirms In-Flight Death on Hong Kong–London Route

TSA Touchless ID Now at 65 Airports as Staffing Shortages Fuel Long Security Lines

EasyJet Passenger Fined for Abusing Crew on Bristol–Newcastle Flight

German Courts Strained by 121,000 Air Passenger Claims as 2025 Caseload Concentrates at Key Hubs

Air India Express Bengaluru–Kathmandu Flight Diverted Twice as Passengers Protest at Airport

Munich Airport and Lufthansa Apologize After 600 Passengers Spend Night on Planes When Fire Brigade Was Not Alerted

Jet2 Flight Diverts to Brussels After Violent Cabin Brawl on Antalya–Manchester Route

Jet2 Flight Diverted to Brussels After Mid‑Air Brawl

Jet2 Bans Two Passengers for Life After Mid-Air Brawl Forces Diversion to Brussels

American Airlines Cabin Floods After Reported Pipe Burst, Passengers Evacuated in Connecticut

Dense Fog Triggers Flight Cancellations at Arequipa Airport, Stranding Passengers

Delhi Consumer Forum Orders Air India To Pay Rs 1.5 Lakh for Deficient Service on New York Flight

Air India Begins Returning AI-171 Crash Belongings to Victims’ Families

Video Shows Passenger Threatening Southwest Staff at Kansas City Airport During Security Investigation

Profeco Reissues Holiday Travel Guidance on Passenger Compensation in Mexico

Duffy Pushes Air Travel Etiquette With ‘Red, Green, Beige Flags’ Video

IndiGo Cancellations Upend Weddings as Groom Charters Flight After Last-Minute Cancellation

EasyJet Flight Returns To Liverpool After Wind Stops Disembarkation On Isle Of Man

Renato Paiva Says Luggage Was Raided on Rio–Lisbon Flight, Urges TAP to Act