Business ❯ Airlines ❯ Customer Service ❯ Crisis Management

Public Relations

Cathay Pacific Faces Outcry Over 28-Hour Cabin Ordeal After Storm Diversion

Regulators are urged to clarify international diversion rules after passengers reported scarce provisions, poor communication, prolonged confinement.

Southwest Flight 1496 Makes Emergency Descent to Avoid Hawker Hunter Jet

FAA Confirms Medical Emergency in Passenger Who Tried to Storm Delta Cockpit