Business ❯Aviation ❯Airlines

Customer Service

Refund Policies Passenger Rights Policy Changes Loyalty Programs Compensation Policies Passenger Experience Baggage Policies Compensation Flight Cancellations Consumer Complaints

American to Add Flagship Lounge and Expand Charlotte Admirals Club Space

The move addresses chronic crowding at the carrier’s second-largest hub without a published construction schedule.

Southwest Tightens Policy for Plus-Size Flyers, Requiring Extra Seats to Be Bought Upfront

Southwest Tightens Plus-Size Policy, Requiring Second Seat and Limiting Refunds Effective Jan. 27, 2026

Delta, United Hit With Class Actions Over ‘Window’ Seats That Lack Windows

United and Delta Sued for Selling ‘Window’ Seats Without Windows

Law Firm to Sue United and Delta Over Paid ‘Window Seats’ Without Windows

Air Canada Begins Phased Shutdown as Flight Attendant Strike Looms

Iberia Probes Antisemitic ‘Free Palestine’ Slogans on Kosher Trays

Airlines Confront Surge in Luggage Tag Fraud Scheme

Southwest Opens Seat Selection for Flights From January 2026

South Carolina Family Sues Delta and Unifi Over Explicit Videos Filmed on Child’s Lost iPad

Spirit Airlines Announces Third Round of Pilot Cuts to Match Reduced Off-Season Schedule

easyJet Apologises and Offers £21 After 20-Hour Bodrum to Liverpool Delay

Qantas Secures Court Injunction to Halt Misuse of 5.7 Million Customer Records

Profeco Campaign Recovers 260,909 Pesos and Delivers 1,849 Consumer Advisories

Max Fosh Abandons Airline Refund Claim After Lawyer Warns of Fraudulent Death Prank

US Doctor Sues Singapore Airlines Over Shellfish Allergy Oversight

SpiceJet Passengers Force Staff to Eat Biryani During Pune Flight Delay

Silver Airways Halts Operations After Holding Company Declines to Continue Service

Southwest Airlines Charges for Checked Bags for First Time in 58 Years