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Customer Service

Refund Policies Passenger Rights Compensation Policies Baggage Policies Loyalty Programs Compensation Passenger Experience Policy Changes Customer Loyalty Baggage Policy

US Doctor Sues Singapore Airlines Over Shellfish Allergy Oversight

Under the Montreal Convention, the complaint argues crew negligence caused an October emergency landing in Paris after a severe allergic reaction

Silver Airways Halts Operations After Holding Company Declines to Continue Service

Southwest Airlines Charges for Checked Bags for First Time in 58 Years

Copenhagen Airport Probes After 79-Year-Old Swede Lands in Bologna

Southwest Airlines Ends ‘Two Bags Fly Free’ Policy with New Fee Structure

Southwest Airlines ends free two-bag perk on May 28

Consumer Groups File EU Complaint Against Airlines Over Hand-Luggage Fees

Spirit Airlines Unveils Extra-Legroom Seats and Loyalty Perks in Post-Bankruptcy Revamp

Southwest Airlines Details Fare Bundles and Baggage Fee Rollout

Virgin Australia to Refund 61,000 Customers Over Five-Year Ticket Pricing Error

CEO Sues American Airlines Over Alleged Inaction During Inappropriate Incident

United Airlines Raises Lounge and Credit Card Fees, Adds New Perks

Southwest Airlines Announces Layoffs and Workforce Reshuffling at Four Major Airports

Lisa Ray Criticizes Air India Over Denied Medical Waiver for Ticket Cancellation

Southwest Ends Free Bag Policy as Frontier Launches Competing Promotion

Southwest Airlines Ends Free Checked Bag Policy After 50 Years

Southwest Airlines Ends Free Checked Bags After 53 Years

Delta Airlines Offers $30,000 Compensation After Toronto Crash Landing

Major Airlines Challenge Biden-Era Disability Protections in Court

Cat Travels 4,500 Miles After Being Overlooked in Plane Cargo Hold