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Starling Bank Launches AI Smart Tools for Its Assistant

The bank says it will expand the task-based skills every week using customer feedback to automate saving, fraud protection and business tax tasks.

Amazon Adds AI‑Generated Product Mockups to Search Bar

Anthropic Reinstates Belo After 15-Hour Claude Lockout Flagged as False Positive

Dairy Queen Expands AI Drive-Thru Tests to Dozens More Stores

Burger King Tests AI Headsets That Score ‘Friendliness’ in 500 U.S. Restaurants

Burger King Pilots 'Patty' AI in Employee Headsets to Coach Service and Streamline Operations

Woolworths Reins In 'Olive' After Odd Banter and Pricing Errors

Woolworths Lifts Underlying Profit as Back‑Pay Provision Halves Reported Earnings

Airbnb’s AI Now Handles a Third of Support in North America as Conversational Search Enters Tests

AI Chatbots Are Overtaking India’s Call‑Centre Work

CBA Defends AI and Offshoring at AGM After Reversing 45 Job Cuts

EvaChat Launches AI WhatsApp Chatbot as Brazil Accelerates Customer Service Automation

Dutch Regulators Warn Companies To Keep Human Option in Customer Service

NiCE to Acquire Cognigy in $955 Million Deal, Europe’s Largest AI Exit

CBA to Cut 45 Roles as AI Chatbot Automates Customer Inquiries

WhatsApp Tests In-App Support Chat Button and Status Question Box

Klarna Rehires Human Agents After AI-Driven Service Falls Short

AI Chatbots Switch to Exclusive Machine Language in Viral Demonstration

AI Startup Founders Charged with $60M Fraud to Fund Lavish Lifestyle

AI Startup Sierra Achieves $4.5 Billion Valuation After Latest Funding Round