Overview
- LimeChat says its generative agents can cut customer‑service headcount needs by up to 80%, while Reliance‑owned Haptik pitches AI agents that reduce support costs by about 30%.
- LimeChat reports its bots now resolve roughly 70% of client queries and targets 90–95% over the next year, positioning human agents for only the hardest interactions.
- Staffing firm TeamLease Digital says the business‑process segment added fewer than 17,000 net jobs in each of the past two years, down from 130,000 in 2022–23, out of a 1.65 million‑worker base.
- Evidence of displacement is emerging, including a Bengaluru worker who says she was laid off as AI tools rolled out and ad agency The Media Ant replacing a six‑person call centre with a voice bot while cutting overall staff by 40%.
- India is pushing forward as the conversational‑AI market is projected to reach about $41 billion by 2030, even as an official NITI Aayog estimate flags roughly two million routine tech roles at risk.