Overview

• The new WhatsApp chatbot automates common questions, routes messages to the right team, logs interaction data, and adapts replies to a customer's language based on prior exchanges.
• EvaChat's platform structures conversations by department or assigned staff, applies labels to track lead sources, and surfaces performance indicators such as first response time and average resolution time.
• Configurable email alerts notify managers about missed deadlines or critical requests, giving leaders clearer visibility into service workflows and bottlenecks.
• Client Gate7 IT Solutions reports immediate replies, round-the-clock availability, and live integration with its internal ticketing system, with the bot also assisting on proposals, contract reminders, and onboarding.
• Beyond the AI bot, EvaChat offers rule-based chatflows and fully customized agents trained on each firm's proprietary knowledge, aligning with consultancy forecasts that a growing share of support interactions will be handled by AI by 2027.