Overview

• WhatsApp’s latest beta lets users tap a new button in app settings to start a support chat directly within WhatsApp.
• An AI assistant handles initial queries in the support chat and escalates unresolved issues to human support staff.
• Official support chats display a blue checkmark to verify authenticity and build user trust.
• The support feature is available to select iOS beta testers on version 25.20.10.74 and will roll out to more users in the coming weeks.
• In Android beta version 2.25.21.8, a status question box allows contacts to submit private answers that authors can view and anonymously repost.