Business ❯ Airline Industry

Customer Service

Crisis Management Passenger Rights Passenger Experience Operational Challenges Passenger Relations Policy Changes Refund Policies Crisis Communication Compensation Policies Safety Protocols

Indian Court Orders FIR Against KLM Over Peru Boarding Denial

The FIR signals a possible criminal probe into how airlines verify visas before boarding.

Southwest Faces Blowback Over New Extra-Seat Rule After Switch to Assigned Seating

Viral TikTok Appears to Show LAX Baggage Handler Throwing Guitar Cases

British Airways Confirms In‑Flight Death on Hong Kong–London Route as Police Meet Jet at Heathrow

Frontier Faces Backlash Over Removal of Deaf Passenger as Airline Cites Open-Container Violation

El Al Sets Six Tel Aviv–JFK Flights for U.S. Citizens Starting March 16

American Airlines Passenger Removed Over Loud Phone Video on Miami–Tampa Flight

Southwest’s New Customer-of-Size Policy Fuels Uncertainty for Disney Travelers

TikTok Video Shows Passenger Removed From Miami–Tampa American Airlines Flight Over Loud Phone Audio

Reports Say Southwest Is Testing Premium-Only Cleaning Between Flights

JetBlue Passenger Arrested After Bomb Threat Prompts Evacuation at Fort Lauderdale

Virgin Australia to Extend Pets-In-Cabin to Adelaide and Launceston as 1,000th Pet Nears

Delta Flight Turns Back to Houston After Unruly Passenger as Cockpit-Access Claim Is Disputed

British Airways Cabin Crew Hospitalized After Passenger’s THC-Laced Gummies Given on Heathrow–LAX Flight

Jet2 Bans Two Passengers for Life After Mid-Air Brawl Forces Diversion to Brussels

Passenger Arrested After Ryanair Employee Assaulted in Palma Baggage Dispute

SAS A320 Aborts High-Speed Taxiway Takeoff at Brussels Airport

BA Crew Member Hospitalised After 'Bad Odour' Reported on Flight to Gatwick

Viral Video Shows United Trying To Remove Couple After Clash Over Wife's Hearing Impairment

EU Lawmakers Back Free Second Cabin Bag and Child Seating Rules