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Customer Service

Passenger Experience Passenger Rights Refund Policies Compensation Policies Flight Cancellations Loyalty Programs Compensation Crisis Management Policy Changes Travel Experience

4 ARTICLES

yesterday

Delta to Launch Twice-Daily Newark–Los Angeles Flights

The airline says the April 2027 launch aims to capture more Los Angeles-origin traffic by expanding West Coast connectivity rather than matching United’s premium Newark product.

7 ARTICLES

3d ago

Asiana to Leave Star Alliance on December 16, 2026

8 ARTICLES

last wk.

Landon Donovan and Ian Darke Call Out United After Flight 404 Left Passengers Stranded

3 ARTICLES

2w ago

United Says Big Merger With American Is Stalled and Pushes Closer to JetBlue Partnership

13 ARTICLES

4w ago

Family Sues Spirit Airlines Over Death of Dementia Passenger Left Unassisted at Houston Airport

9 ARTICLES

last mo.

Spirit Airlines Shuts Down After Rescue Talks Fail, Pressuring Summer Fares

19 ARTICLES

last mo.

Argentina Air Travel Costs Rise as Aerolíneas Unbundles Carry-On and Regulators Hike Fees

7 ARTICLES

last mo.

Spirit Airlines Ceases Flights and Begins Orderly Wind-Down

6 ARTICLES

last mo.

Experts Warn UK Airlines May Raise Baggage Fees as Jet-Fuel Costs Climb

5 ARTICLES

last mo.

Lufthansa Launches €70 Million ‘FOX’ Revamp of Long‑Haul Service

4 ARTICLES

2mo ago

Lufthansa Overhauls Fares, Drops Free Cabin Suitcase and Hikes Flex Cancellation Fees

3 ARTICLES

2mo ago

British Airways to Downgrade Some Loyalty Members After Status Email Error

7 ARTICLES

2mo ago

Delta Apologizes After Celebrity Stylist Says Paid Delta One Seat Was Not Lie‑Flat

11 ARTICLES

2mo ago

Two Ryanair Flights to Marrakech Leave Large Groups Behind in France

6 ARTICLES

2mo ago

Indian Court Orders FIR Against KLM Over Peru Boarding Denial

7 ARTICLES

2mo ago

WestJet Adds $60 Fee to Companion Vouchers as Fuel Costs Rise

Customer Service

Delta to Launch Twice-Daily Newark–Los Angeles Flights

Asiana to Leave Star Alliance on December 16, 2026

Landon Donovan and Ian Darke Call Out United After Flight 404 Left Passengers Stranded

United Says Big Merger With American Is Stalled and Pushes Closer to JetBlue Partnership

Southwest Reverses Part of Its 'Customers of Size' Rule

Influencer Accused of Faking Injury to Win Air India Business‑Class Upgrade

EasyJet Raises Minimum Fares as Jet‑Fuel Costs Soar

Allegiant Closes $1.5 Billion Sun Country Deal to Form Larger Leisure Carrier

Family Sues Spirit Airlines Over Death of Dementia Passenger Left Unassisted at Houston Airport

Spirit Airlines Shuts Down After Rescue Talks Fail, Pressuring Summer Fares

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Customer Service

Argentina Air Travel Costs Rise as Aerolíneas Unbundles Carry-On and Regulators Hike Fees

Spirit Airlines Ceases Flights and Begins Orderly Wind-Down

Experts Warn UK Airlines May Raise Baggage Fees as Jet-Fuel Costs Climb

Lufthansa Launches €70 Million ‘FOX’ Revamp of Long‑Haul Service

Lufthansa Overhauls Fares, Drops Free Cabin Suitcase and Hikes Flex Cancellation Fees

British Airways to Downgrade Some Loyalty Members After Status Email Error

Delta Apologizes After Celebrity Stylist Says Paid Delta One Seat Was Not Lie‑Flat

Two Ryanair Flights to Marrakech Leave Large Groups Behind in France

Indian Court Orders FIR Against KLM Over Peru Boarding Denial

WestJet Adds $60 Fee to Companion Vouchers as Fuel Costs Rise

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Customer Service