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Passenger Experience Passenger Rights Compensation Policies Refund Policies Flight Cancellations Compensation Loyalty Programs Crisis Management Policy Changes Travel Experience

3 ARTICLES

7h ago

United Employee Told Passenger 'Maybe We Should Call ICE' in Viral SFO Confrontation

The filmed exchange at an SFO United counter prompted an airline investigation, raising public concern about possible misuse of immigration enforcement.

Stories older than 24h

10 ARTICLES

yesterday

Leaked United Memo Authorized Free Reroutes for Passengers Avoiding Trump-Named Airport

24 ARTICLES

2d ago

Landon Donovan and Ian Darke Call Out United After Flight 404 Left Passengers Stranded

10 ARTICLES

last mo.

EU Keeps Three‑Hour Flight Compensation in Negotiated Deal

3 ARTICLES

last mo.

EU Reaches Political Deal on Passenger Rights That Keeps Delay Pay but Stops Short on Free Cabin Trolleys

3 ARTICLES

last mo.

United Says Big Merger With American Is Stalled and Pushes Closer to JetBlue Partnership

6 ARTICLES

last mo.

Air France‑KLM Says It Will Run Full Summer Program and Offers Fee‑Free Ticket Changes

7 ARTICLES

last mo.

Flybondi Reduced to One Active Plane as Cancellations Surge

3 ARTICLES

last mo.

Lufthansa Reverses Long‑Haul Flex Cancellation Fees

9 ARTICLES

last mo.

72-Year-Old Woman Dies After Falling From Aircraft Stair at São Paulo’s Congonhas Airport

13 ARTICLES

last mo.

Southwest Reverses Part of Its 'Customers of Size' Rule

5 ARTICLES

last mo.

Influencer Accused of Faking Injury to Win Air India Business‑Class Upgrade

6 ARTICLES

last mo.

EasyJet Raises Minimum Fares as Jet‑Fuel Costs Soar

Customer Service

United Employee Told Passenger 'Maybe We Should Call ICE' in Viral SFO Confrontation

Leaked United Memo Authorized Free Reroutes for Passengers Avoiding Trump-Named Airport

Florida Renames Palm Beach Airport President Donald J. Trump International

Judge Lets Suit Over ‘Window’ Seats With No Windows Move Forward

Delta Opens Twice‑Daily LAX–Newark Flights to Expand at LAX

Asiana to Leave Star Alliance on December 16, 2026

Virgin Australia Extends Travel Window for Expiring COVID Flight Credits

Air India Pilots New 'Basic' Economy Fare That Drops Complimentary Meals

EU Reaches Provisional Deal to Strengthen Air Passenger Rights

Landon Donovan and Ian Darke Call Out United After Flight 404 Left Passengers Stranded

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Customer Service

EU Keeps Three‑Hour Flight Compensation in Negotiated Deal

EU Reaches Political Deal on Passenger Rights That Keeps Delay Pay but Stops Short on Free Cabin Trolleys

United Says Big Merger With American Is Stalled and Pushes Closer to JetBlue Partnership

Air France‑KLM Says It Will Run Full Summer Program and Offers Fee‑Free Ticket Changes

Flybondi Reduced to One Active Plane as Cancellations Surge

Lufthansa Reverses Long‑Haul Flex Cancellation Fees

72-Year-Old Woman Dies After Falling From Aircraft Stair at São Paulo’s Congonhas Airport

Southwest Reverses Part of Its 'Customers of Size' Rule

Influencer Accused of Faking Injury to Win Air India Business‑Class Upgrade

EasyJet Raises Minimum Fares as Jet‑Fuel Costs Soar

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Customer Service