Overview

• Sminu Jindal said her custom wheelchair was returned "completely bent and unusable" after IndiGo flight 6E 6264 from Goa to Delhi on October 10.
• IndiGo expressed regret, said the case is under review, reported attempts to contact her, and stated airport staff offered an alternate wheelchair.
• Jindal called for protected storage in aircraft holds and better training for ground staff to prevent damage to assistive devices.
• MP and industrialist Naveen Jindal termed the episode deeply concerning and pressed for stronger protocols and sensitivity training across airlines.
• Reports noted DGCA rules require safe handling and return of mobility aids without damage, while no resolution or enforcement action has been announced.