Society ❯ Consumer Issues

Customer Service

Banking Services Complaints Service Disruptions User Complaints Service Outages Public Reactions Online Complaints Travel Disruptions User Experience Banking Complaints

Monzo Suffers Major App Outage and Switches to Backup System

Using an independent backup preserved customers' card and ATM access with transfer confirmations and live transaction feeds still unreliable.

Lloyds App Outage Locks Thousands Out of Accounts

Travelodge Guest Says She Woke With More Than 100 Bed‑Bug Bites After One Night in Cambridge

BBVA Mobile App Fails on Quincena Payroll Day

Ofcom Fines Virgin Media £28 Million for Blocking Customers From Cancelling

Spotify Outage Leaves Thousands Unable to Access Service

Filings Lay Bare Gold Crest Holidays’ Collapse With Near-£1m Owed

Meijer Blames Vendor for Gasoline–Diesel Mix at Clinton Township Station as Drivers Report Damage

FCC Moves to Curb Offshore Call Centers, Sets March Vote on English Standard and Consumer Disclosures

Pix Outage Disrupts Transfers at Multiple Brazilian Banks

Vispa Shuts Down and Enters Liquidation, Telling Broadband Customers to Switch Now

Gold Crest Holidays Collapses After 30 Years With ABTA Handling Refunds

Deutsche Bank and Postbank Users Report Ongoing Login Problems After Monday Outage

Evri Under Fire as Police Arrest Subcontractor and Company Drops Salisbury Contractor Over Missing Parcels

Bradesco Apps Suffer Hours-Long Outage, Blocking PIX and Bill Payments

RBI Presses Banks to Pass Through 125 Basis-Point Rate Cuts to Customers

Viral Video Shows Suitcases Washed Off Thai Ferry, Passengers Seek Uneven Compensation

Sberbank Mobile App Outage Reported in Russia This Morning

Sonder Collapses Into Liquidation After Marriott Terminates Licensing Deal

ANZ Restores App and Online Banking After Nationwide Outage