Overview
- BBVA customers reported widespread mobile app problems and transfer delays on July 31, with user complaints and Downdetector reports peaking around midday.
- Many affected users said interbank transfers show as 'liquidadas' in Banxico's SPEI settlement logs yet do not appear in their BBVA account balances, creating a gap between settlement and front‑end posting.
- BBVA has not acknowledged a confirmed, generalized outage and reiterated that interbank transfers can take from minutes up to 24 business hours to reflect, per its standard guidance.
- Account holders reported being unable to log in, repeated password prompts, delayed deposits and failed payments, and were advised to keep transfer receipts and, if unresolved, escalate to UNE or file complaints with Condusef.
- The incident follows past quincena-day interruptions and coincided with smaller-scale app reports at Banco Azteca, raising reputational concerns and the possibility of closer regulatory scrutiny if failures persist.