Customer Relations

Service Quality Service Industry Customer Satisfaction Loyalty Programs Crisis Management Consumer Rights Feedback Management Customer Experience Brand Management Service Issues

3 ARTICLES

yesterday

Flying Blue Pauses SAF and Donation XP Price Hike

Restoring prior rates protects members who used sustainable aviation fuel or charitable donations for status, with a higher €15-per-XP charge planned to begin on December 1, 2026.

5 ARTICLES

6d ago

OpenAI Reverses Pro 200 Cut and Doubles Pro and Business Premium Work and Codex Limits

3 ARTICLES

4w ago

Jack in the Box Disables Anti‑Loitering Recording After Sprinklers Drench People

3 ARTICLES

4w ago

SAP Avoids EU Fine After Binding Commitments on Software Maintenance

Customer Relations

Flying Blue Pauses SAF and Donation XP Price Hike

OpenAI Reverses Pro 200 Cut and Doubles Pro and Business Premium Work and Codex Limits

Jack in the Box Disables Anti‑Loitering Recording After Sprinklers Drench People

Raspberry Pi Raises Prices for 2GB Pi 4 and Pi 5

BEST Launches Campaign to Tackle High Smart‑Meter Bills

Lufthansa Apologizes After Blunt X Reply to Passenger Goes Viral

Australian Off Road Enters Administration After Sudden Shutdown

Ryanair Denies Refund After Teen Son Dies 24 Hours Outside Bereavement Cut-Off

Ciena Soars on AI Demand but Faces Execution and Customer Concentration Risks

Samsara Raises Guidance After Strong Q2 Growth and AI Adoption

Never miss stories about

Customer Relations

Uber Support Misses 'Potato' Test and Prompts Viral Mockery

D‑Wave Reports Real Customer Wins but Faces Rising Finance and Execution Risks

Royal Caribbean Cancels U.S. Sailings as It Moves Ships to Asia and Australia

Quest Apartment Hotels Discloses Third-Party Customer Data Breach

Alan Sugar Calls Out American Express After Credit Limit Request Denied

Chessington Closed After Burst Water Main Forces Day-Long Shutdown

T‑Mobile Outage Restored but Customer Credits Are Inconsistent

Royal Mail Warns of Delays to 77 Postcode Areas for Aug 1–2 Weekend

Progress Issues Patch After Zero-Day Forces ShareFile Storage Zone Shutdown

SAP Avoids EU Fine After Binding Commitments on Software Maintenance

Never miss stories about

Customer Relations