Business ❯ Airline Industry

Customer Experience

Digital Transformation Innovations Service Quality Service Changes Cabin Conditions Crisis Management Overbooking Lounge Offerings Loyalty Programs Seating Policies Service Improvements Check-In Process Technology Integration Technology Adoption Service Enhancements Service Issues Service Standards Service Innovation Market Research Passenger Behavior

Air Canada Adds Second Cafés at Vancouver and Montréal, Growing Grab-and-Go Lounge Network to Six

The move signals a push to serve busier hubs with fast, locally sourced options for eligible travelers.

British Airways Crew Hospitalized After Ingesting Passenger’s Cannabis Sweets in Los Angeles

Lisa Vanderpump Says American Airlines Took Her Off 3 Planes, Leaving Her Stranded for 12 Hours

Duffy’s ‘Golden Age of Travel’ Etiquette Push Draws Mockery and Support Before Holiday Flights

Alaska Airlines Puts Seattle–Rome Flights on Sale, Upgrades to Daily 787-9 Service Starting April 2026

Ryanair Switches to App-Only Boarding Passes on Nov. 12

United Becomes First Airline to Support Apple Wallet’s iOS 26 Travel Features

Air Canada Makes Beer, Wine and Snacks Free in Economy on All Flights