Travel ❯ Airlines

Customer Experience

Passenger Rights Loyalty Programs Service Quality Flight Delays Flight Cancellations Complaints Booking Process Seating Arrangements Loyalty Benefits In-flight Amenities

Papa Johns Offers Free Pizza to Former Spirit Flyers in ‘Skies to Pies’ Promo

The limited giveaway targets ex-members of Spirit’s loyalty program after the airline shut down.

Delta Apologizes After Celebrity Stylist Says Paid Delta One Seat Was Not Lie‑Flat

ACSI 2026: Travel Satisfaction Rises as Tech Upgrades Lift Delta to No. 1

ITA Airways to Allow Dogs Up to 30 Kilograms in Cabin on Italian Domestic Flights

Southwest’s Flash Offer: Book by Feb. 5 to Earn a Two-Month Companion Pass for Late Summer Travel

Qantas Tightens Emirates First-Class Awards With Age and Status Limits, Price Increases

Sheryl Lee Ralph’s Holiday Check-In Complaint Prompts American Airlines Apology

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

La Compagnie Launches Weeklong ‘Blue Friday’ Sale With $2,400 Business-Class Fares to Europe

Alaska Airlines Puts Seattle–Rome Flights on Sale, Upgrades to Daily 787-9 Service Starting April 2026

United Launches MileagePlus Debit Card That Awards Miles on Spending and Saving

JetBlue, United Launch 'Blue Sky' With Reciprocal Earning and Redemption

Southwest Debuts New 737 MAX Cabin as WestJet Rolls Out Fixed‑Recline Economy

Virgin Atlantic Names Corneel Koster CEO as Shai Weiss Plans 2025 Exit

Thai Airways Unveils 'Premium Economy Plus' With Lie-Flat Seats on Ex‑Virgin A330s

Jet2 Defends Denial of Boarding After In-Flight Illness Triggers Medical Form Requirement

Delta Rolls Out Ad-Free YouTube Across Fleet in Multiyear Deal

Frontier Sells GoWild! Pass for $299 With Travel Through April 2027

easyJet Defends Baggage Policy After Customer’s £96 Last-Minute Charge Claim

Southwest Airlines Launches Assigned Seating and Tiered Fare Bundles