Travel ❯ Airlines

Customer Experience

Loyalty Programs Passenger Rights Service Quality Complaints Loyalty Benefits Flight Cancellations Seating Arrangements Booking Process Lost Luggage Flight Delays

Passenger Says ₹40,000 Missing After IndiGo Cancels Her Bali Flights

Company statements claim a full refund was initiated despite the passenger disputing a roughly ₹40,000 shortfall.

Papa John’s Offers Free Pizza to Former Spirit Loyalty Members

Delta Apologizes After Celebrity Stylist Says Paid Delta One Seat Was Not Lie‑Flat

ACSI 2026: Travel Satisfaction Rises as Tech Upgrades Lift Delta to No. 1

ITA Airways to Allow Dogs Up to 30 Kilograms in Cabin on Italian Domestic Flights

Southwest’s Flash Offer: Book by Feb. 5 to Earn a Two-Month Companion Pass for Late Summer Travel

Qantas Tightens Emirates First-Class Awards With Age and Status Limits, Price Increases

Sheryl Lee Ralph’s Holiday Check-In Complaint Prompts American Airlines Apology

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

La Compagnie Launches Weeklong ‘Blue Friday’ Sale With $2,400 Business-Class Fares to Europe

Alaska Airlines Puts Seattle–Rome Flights on Sale, Upgrades to Daily 787-9 Service Starting April 2026

United Launches MileagePlus Debit Card That Awards Miles on Spending and Saving

JetBlue, United Launch 'Blue Sky' With Reciprocal Earning and Redemption

Southwest Debuts New 737 MAX Cabin as WestJet Rolls Out Fixed‑Recline Economy

Virgin Atlantic Names Corneel Koster CEO as Shai Weiss Plans 2025 Exit

Thai Airways Unveils 'Premium Economy Plus' With Lie-Flat Seats on Ex‑Virgin A330s

Jet2 Defends Denial of Boarding After In-Flight Illness Triggers Medical Form Requirement

Delta Rolls Out Ad-Free YouTube Across Fleet in Multiyear Deal

Frontier Sells GoWild! Pass for $299 With Travel Through April 2027

easyJet Defends Baggage Policy After Customer’s £96 Last-Minute Charge Claim