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United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

United says high in‑app use drove the updates to give travelers more certainty during holiday travel.

Overview

  • The new Virtual Gate shows live boarding status by group with a progress bar and counts of booked and boarded passengers, corroborated by a user screenshot reported by One Mile at a Time.
  • Checked bags now display package‑style, real‑time location updates within the United app.
  • A Club recommendation tool directs flyers to the closest suitable United Club, with capacity indicators starting at Chicago O’Hare and wider rollout planned in 2026.
  • The app adds personalized guidance on strollers and wheelchairs, reminders for required documents, and arrival details including local weather, estimated local time, and rideshare connection instructions.
  • United is also promoting its new “United Elevated” 787‑9 interior featuring updated business‑class suites, an Ossetra caviar amuse‑bouche, Starlink connectivity, and larger 4K OLED seatback screens.