Travel ❯ Airlines

Customer Experience

Passenger Rights Booking Process Loyalty Benefits Complaints Loyalty Programs Seating Arrangements Service Quality Service Issues Budgeting for Travel Flight Delays Check-in Process Baggage Fees Charges and Fees Seating Options Baggage Policy Lounge Access Baggage Policies Itinerary Management In-Flight Entertainment Medical Issues Travel News Passenger Feedback In-Flight Services Business Class Services American Airlines Booking Issues Mobile Applications Budget Airlines Fees Lost Luggage Stress Management Flight Incidents Value Proposition

Sheryl Lee Ralph’s Holiday Check-In Complaint Prompts American Airlines Apology

The viral episode highlights broader holiday travel strain that the carrier’s brief apology did not resolve.

United Rolls Out Virtual Gate, Real-Time Bag Tracking and Club Capacity Tools in App

La Compagnie Launches Weeklong ‘Blue Friday’ Sale With $2,400 Business-Class Fares to Europe

Alaska Airlines Puts Seattle–Rome Flights on Sale, Upgrades to Daily 787-9 Service Starting April 2026

United Launches MileagePlus Debit Card That Awards Miles on Spending and Saving

JetBlue, United Launch 'Blue Sky' With Reciprocal Earning and Redemption

Southwest Debuts New 737 MAX Cabin as WestJet Rolls Out Fixed‑Recline Economy

Virgin Atlantic Names Corneel Koster CEO as Shai Weiss Plans 2025 Exit

Thai Airways Unveils 'Premium Economy Plus' With Lie-Flat Seats on Ex‑Virgin A330s

Delta Rolls Out Ad-Free YouTube Across Fleet in Multiyear Deal

Frontier Sells GoWild! Pass for $299 With Travel Through April 2027

Southwest Airlines Launches Assigned Seating and Tiered Fare Bundles