Society ❯Consumer Rights

Customer Experience

Service Disruption Product Complaints Public Reaction Service Reliability Communication Issues Service Providers Refund Policies Corporate Responsibility

Jason Manford Refuses to Delete Viral Rant After Village Hotel Apology

He insists it must stay up to alert future guests to the chain’s overbooking practice.

Marks & Spencer Cyberattack Disrupts Services and Payment Systems

Marks & Spencer Cyber Incident Disrupts Services, Investigation Underway

BluSmart Explores Uber Green Rebranding After Financial Scandal Halts Operations

Joann Fabrics to Close All Stores Following Second Bankruptcy Filing

Barclays Faces £12.5m Compensation Bill for IT Outages

AT&T Launches Industry-First Bill Credit Guarantee for Service Outages